Billing Questions

Payment Policy

At the Group, we remain committed to the highest quality of care. To do this we need our patients to honor their financial obligation. If you do not have insurance or have high out of pocket costs in your plan and you are a patient of the Group in good standing, a payment plan will be worked out.

If you default on a payment schedule or do not remain in contact with your billing representative, you will be subject to not being able to schedule further appointments and/or discharged as a patient.

All personal charges are due and payable upon receipt of your statement.

When you send in a payment by personal check, please include the top portion of your billing statement. This helps us process your payment faster. We will charge a $35.00 processing fee if the bank returns your checks. (For your added convenience, we accept Visa, Mastercard, American Express, and your bank debit card.)

If you have any questions about your statement, please email your billing representative at billing@mhmgpc.com, or call 845-231-5560.

Financial Services

We understand there are circumstances that may warrant an extended payment plan. To avoid misunderstandings, we invite early discussion of financial problems. We have payment plans available that require additional financial information. A mutually acceptable resolution to the payment of an account means we will be able to meet your ongoing health care requests and needs.

Billing Statements

Statements are sent to you on a monthly basis. Your initial statement will be itemized. Charges and payments for services received during the last few days before your billing date may appear on the following monthly statement.

If we are submitting claims to your insurance company for you, you will continue to receive a statement until your account is paid in full. If we are participating providers under your health plan, you will only receive a statement from us for non-covered services once your plan has processed your claim.

Billing Errors

If you think your bill is wrong, or if you need more information about a transaction, email us at billing@mhmgpc.com, or call 845-231-5560 us within 30 days. We have an obligation and a desire to respond to your inquiry as rapidly as possible. We will correct any error and resubmit your billing, if necessary.